Director of Client Success

Job Summary

A company is looking for a Director of Client Success, Legal Marketing.

Key Responsibilities

• Act as a strategic advisor for clients by identifying business and digital marketing opportunities and executing plans
• Proactively de-escalate client concerns and resolve digital marketing campaign issues efficiently
• Collaborate with teams to implement process improvements and maintain detailed records of escalated issues

Required Qualifications

• 8+ years in a client-facing role with a digital marketing agency or legal services environment
• Bachelor's degree in Business, Marketing, Communications, or a related field
• Previous experience managing escalations or handling complex client issues
• Familiarity with CRM systems, ticketing tools, and digital marketing platforms
• Basic understanding of legal services and terminology is a plus