Director of Consult Partner

Job Summary

A company is looking for a Director, Consult Partner - Digital Workplace Contact Center - Healthcare or SLED.

Key Responsibilities

• Drive financial outcomes through signings and revenue targets while managing margin expectations
• Lead C-level client engagements and consultative sales for large enterprise contact center transformations
• Guide cross-functional teams to design and implement customer experience transformation strategies

Required Qualifications

• 10+ years of experience in sales, consulting, services, or transformation roles within CX, BPO, or CCaaS domains
• Proven track record of leading large-scale transformation programs for enterprises with 10,000+ contact center agents
• Deep understanding of contact center technologies and customer experience strategies
• Experience with AI/ML applications in contact center environments
• Healthcare industry experience is a strong plus, especially in payer/provider operations