Director of CRM Systems

Job Summary

A company is looking for a Director, CRM Systems to lead the architecture, strategy, and execution of enterprise CRM platforms.

Key Responsibilities

• Design and oversee CRM architecture, including Salesforce configuration and automation
• Lead Salesforce CPQ transformations for scalable quoting and contract management
• Build and mentor a high-performing CRM team while ensuring alignment with business strategy

Required Qualifications

• 10+ years of experience in CRM systems, particularly in Salesforce architecture
• Deep technical expertise in Salesforce configuration, data modeling, and CPQ implementation
• Proven ability to design CRM solutions for both Product-Led Growth (PLG) and Sales-Led Growth (SLG)
• Hands-on experience with integrations involving Salesforce, ERP, and marketing automation platforms
• Salesforce certifications such as Administrator or CPQ Specialist preferred