Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Build and execute strategies to ensure enterprise customer adoption and value realization
• Lead a team of Enterprise Customer Success Managers to drive retention and account growth
• Collaborate with sales to align targets and develop joint account strategies

Required Qualifications

• 8-10+ years of experience in Customer Success or related fields
• Experience in sales environments with knowledge of pipeline generation and revenue motions
• Strong empathy for relationship-oriented enterprise customers
• Proven ability to build programs and measure impact through metrics
• Strong communicator capable of engaging C-level executives