Educator Experience Lead

Job Summary

A company is looking for an Educator Experience Lead to support and enhance the community of independent educators.

Key Responsibilities:

• Lead educator communications and track sentiment to keep educators informed and engaged
• Advocate for educators in collaboration with Product, Design, and Marketing teams to improve their experience
• Create effective onboarding experiences and manage community programs to support educator growth

Required Qualifications:

• 5+ years in customer success, community management, education programming, or related roles
• Experience working with educators is a plus
• Proven ability to collaborate with Product and Design teams
• Skilled in using qualitative and quantitative data to drive strategy
• Comfortable navigating cross-functional environments