Electric Vehicle Service Operations Manager

Job Summary

A company is looking for a Manager, Service Operations.

Key Responsibilities

• Lead and develop teams in service writing, parts supply management, and warranty coordination
• Establish and oversee processes for maintenance activities, ensuring operational excellence and service quality
• Act as a primary contact for technical and operational inquiries, providing regular reporting on service metrics

Required Qualifications

• 7+ years of experience in automotive service operations, particularly with EV fleets
• 3+ years in a leadership role with team management responsibilities
• In-depth technical knowledge of EV and hybrid vehicle systems and diagnostics
• Proficiency with asset management and inventory tracking tools
• Demonstrated ability to implement process improvements in a dynamic environment