Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to ensure client satisfaction and success.

Key Responsibilities

• Develop and maintain strong relationships with key customer stakeholders and create strategic plans for mutual success
• Stay informed about product updates and provide insights to customers on leveraging solutions effectively
• Proactively identify and resolve customer issues, while gathering feedback to advocate for customer needs within the organization

Required Qualifications

• Minimum 3 years of experience in internal/external audit, risk management, compliance consulting, or customer success in a SaaS environment
• Technical proficiency with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, or other data visualization tools
• Demonstrated ability to engage with customers and deliver compelling presentations
• Ability to work independently and proactively with minimal direction
• A genuine passion for technology and continuous improvement