Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to drive strategic renewals and ensure ongoing adoption for enterprise customers.

Key Responsibilities

• Manage a portfolio of 10-25 enterprise customers, focusing on renewals and growth opportunities
• Develop engagement strategies to maximize customer use of AI solutions
• Collaborate with cross-functional teams to advocate for customer needs and enhance experiences

Required Qualifications

• 7+ years of experience as a Customer Success Manager in a SaaS environment, with 3+ years managing enterprise accounts
• Proven expertise in managing complex accounts and achieving commercial targets
• Strong organizational skills and ability to prioritize effectively
• Experience presenting to diverse audiences and influencing stakeholders
• Demonstrated ability to orchestrate cross-functional resources for customer success