Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Advantage) who is licensed.

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels while navigating various systems and platforms
• Receive and respond to inquiries related to insurance matters and escalate unresolved issues as necessary

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Property and Casualty license required for this role
• Minimum of 1-3 years of customer service experience, preferably in a call center environment
• Strong technical aptitude with intermediate computer skills
• Experience with Microsoft Office suite preferred