FedEx is hiring Remote Customer Support Specialists to assist customers through live chat. If you're great at solving problems, typing fast, and staying calm under pressure — all while working from home — this part-time role could be a great fit.
As the first point of contact for many customers, you’ll help make every interaction smooth, professional, and helpful. You’ll receive full training to get you up to speed on FedEx services, systems, and policies.
What You’ll Do
- Engage with customers via live chat to answer questions and resolve issues
- Provide accurate information about shipping, tracking, and FedEx services
- Troubleshoot problems efficiently and ensure customer satisfaction
- Stay informed about current policies, rates, and service changes
- Collaborate with internal teams to resolve complex concerns when needed
- Maintain a courteous and professional tone in all communication
Key Qualifications
- Strong written communication skills and typing speed
- Customer-first mindset with strong problem-solving skills
- Ability to multitask in a fast-paced remote environment
- Prior customer service or chat support experience is helpful but not required
- Reliable internet connection and a quiet home workspace
Perks & Benefits
- $30/hour competitive pay
- 100% remote role with flexible part-time hours
- Paid training and ongoing skill development
- Supportive team environment and opportunities to grow
How to Apply
If you're ready to deliver exceptional service while working remotely, we’d love to hear from you. Submit your resume and a brief cover letter highlighting your experience and interest in the Live Chat Customer Support Specialist role.
Join FedEx and be part of a team that helps keep the world connected — one chat at a time.
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