Fraud Management Specialist

Job Summary

A company is looking for a Fraud Management Intake Specialist, fully remote or hybrid.

Key Responsibilities

• Provide primary phone support for members and internal customers regarding fraud inquiries and claims
• Assist in resolving card and online alerts, and manage account restrictions to prevent fraud losses
• Collaborate with internal teams on complex fraud incidents and maintain compliance with relevant regulations

Required Qualifications, Training, and Education

• 2+ years of retail banking or related financial service and customer service experience
• Associate degree or equivalent work experience
• Fraud-related experience preferred
• Ability to work in a multi-channel environment (phone, chat, email)
• Proficient in using PC, Windows, and Microsoft Office applications