Full Stack Engineer

Job Summary

A company is looking for a Full Stack Engineer II to support the design, development, and deployment of a VoiceBot solution.

Key Responsibilities

• Develop and maintain Genesys Cloud IVR flows and supporting APIs for VoiceBot self-service tasks
• Build and maintain RESTful APIs and event-driven services for secure data exchange with enterprise systems
• Design and develop frontend tools to support contact center staff and optimize Genesys IVR call flows

Required Qualifications

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)
• 3-5 years of full-stack software development experience in enterprise or contact center environments
• 1-2 years of experience developing within the VA environment, with current VA clearance preferred
• Hands-on experience with Genesys Cloud IVR development or comparable contact center platforms
• Strong proficiency in ReactJS/TypeScript for frontend development and experience with C#/.NET, Node.js, or Python for backend development