Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels.

Responsibilities:

• Respond to incoming phone calls and chat messages from members promptly and professionally

• Assist members with inquiries, account information, and issue resolution

• Provide guidance on products, services, and online banking platforms

• Maintain accurate records of interactions and follow up as needed

• Collaborate with other departments to ensure seamless member experience

Qualifications:

• Excellent verbal and written communication skills

• Strong customer service orientation and problem-solving abilities

• Ability to multitask and work efficiently in a fast-paced environment

• Previous experience in a customer support role preferred

• Proficiency in using chat and phone support software

If you are a proactive and customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dedicated team at Geauga Credit Union.