Healthcare Call Center Staff

Job Summary

A company is looking for a Customer Response Staff for a Healthcare Call Center, remote position.

Key Responsibilities

• Provide support and services to transitioning military service members and veterans receiving psychological health care
• Handle inquiries and requests in a courteous and professional manner while managing call time effectively
• Gather information to determine the needs of service members, veterans, or family members and resolve inquiries efficiently

Required Qualifications

• High School diploma or GED
• A minimum of one year of experience in a medical/hospital call center
• A minimum of one year of experience in triage, care management, motivational interviewing, and crisis counseling
• Fluency in English and/or Spanish, both oral and written
• Must be a U.S. citizen and able to obtain a favorable background check