Healthcare Client Support Specialist

Job Summary

A company is looking for a Tier 2 Client Support Representative - Health (Remote).

Key Responsibilities

• Manage complex issues escalated from internal teams related to the Patient Access Curator suite of products
• Troubleshoot issues related to the Patient Access Curator platform and complex payer issues
• Manage a large caseload of issues and questions escalated from Customer Support and Relationship Management in Salesforce

Required Qualifications

• 3+ years experience in researching and troubleshooting client support cases
• Experience in the healthcare revenue cycle industry
• Knowledge of ANSI X12 message structure (270/271)
• A bachelor's degree in business, healthcare management, or a related field
• Flexibility to manage unforeseen situations and availability for evening, overnight, and/or weekend shifts