Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities:

• Interact with customers to identify and resolve technical issues efficiently
• Take end-to-end ownership of customer issues, ensuring timely resolution
• Collaborate with internal teams to document bugs and improve processes

Required Qualifications:

• Technical Degree preferred in Computer Engineering, CIS, MIS, or CS
• Minimum of 5 years of related experience with a Bachelor's degree or equivalent experience
• Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
• Experience with Linux, virtualization, and cloud-based platforms (AWS, Azure, Google Cloud Platform)
• Familiarity with DevOps deployments such as Docker and Kubernetes