Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee the post-sale customer journey during the implementation phase.

Key Responsibilities

• Complete successful implementations for multiple clients/accounts as assigned
• Maintain exceptional customer satisfaction while managing data migration, system configuration, and initial training
• Manage internal tools and documentation to support the implementation process

Required Qualifications

• 2+ years of experience in customer implementations within an Edtech company or school/district
• Bachelor's degree (or higher) from an accredited college or university preferred
• Excellent project and time management skills
• Extensive experience with technology tools for implementation (e.g., Hubspot, Jira, Zendesk)
• Some familiarity with SFTP and API for data collection