Process Improvement Senior Manager

Job Summary

A company is looking for a Process Improvement Sr. Manager to lead a team focused on enhancing business processes and customer service.

Key Responsibilities

• Identify and implement process improvement opportunities to meet quality and cost targets
• Oversee multiple projects, ensuring timely and budget-compliant completion
• Manage project governance and stakeholder communication to support effective decision-making

Required Qualifications

• BS/BA Degree in Business or IT, or equivalent experience
• Certification in Lean, Six Sigma Black Belt, or other process improvement methodologies
• 7+ years in a Process Improvement role with a proven delivery track record
• 5+ years of leadership experience managing large-scale projects with significant savings
• Experience with business analysis techniques and change management methodologies preferred