International Customer Success Manager

Job Summary

A company is looking for an International Customer Success Manager.

Key Responsibilities

• Manage and grow a portfolio of 200+ existing B2B clients, focusing on renewals, upselling, and cross-selling
• Drive customer satisfaction and minimize churn by proactively managing subscription renewals
• Collaborate with sales, marketing, and customer success teams to enhance the overall customer experience

Required Qualifications

• 2+ years of full sales cycle or account management experience in the aviation/aerospace industry; SaaS experience is a plus
• Full fluency in English and Portuguese or French (spoken and written)
• Proficient in Microsoft Office, Teams, and CRM platforms (Oro, Salesforce, Hubspot, etc.)
• Ability to multitask and manage a high-volume workload in a remote-first environment
• Strong hunter mindset with a focus on achieving and exceeding revenue goals