Customer Success Associate

Job Summary

A company is looking for a Customer Success & Program Delivery Associate to support enterprise clients in delivering impactful volunteer experiences.

Key Responsibilities

• Serve as the primary contact for enterprise clients, managing onboarding and ongoing engagement
• Plan and coordinate large-scale volunteer events, ensuring successful execution and logistics management
• Track and report program metrics, maintaining internal documentation and identifying trends for improvement

Required Qualifications

• 2+ years of experience in customer success, account management support, or operations
• Experience using Salesforce to enhance operational efficiency
• Ability to multitask and prioritize multiple projects under tight timelines
• Experience in a fast-paced startup environment
• Passion for social impact and technology-driven solutions