IT Application Support Analyst

Job Summary

A company is looking for an IT Application Support Analyst focused on automotive applications.

Key Responsibilities:

• Monitor automotive application for reliability and accuracy, addressing issues promptly
• Provide Level 2 support for functional and technical issues, collaborating with IT teams
• Manage high-priority incidents, ensuring clear communication with users and driving resolutions

Required Qualifications:

• Experience supporting business-critical applications, preferably in automotive or related industries
• Strong focus on customer service
• Ability to translate technical concepts into actionable user support
• Experience in data analysis and workflow problem-solving
• Familiarity with maintaining service levels and user education