IT Helpdesk Technician

Job Summary

A company is looking for an IT Helpdesk Technician to provide technical support to internal users.

Key Responsibilities:

• Provide first-line technical support to end-users via phone, email, or in person
• Troubleshoot hardware, software, and network issues and escalate when necessary
• Install, configure, and upgrade computer hardware and software as required

Qualifications:

• Proven experience as an IT Helpdesk Technician or similar role
• Strong knowledge of computer hardware, operating systems, and software applications
• Familiarity with network troubleshooting tools and techniques
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor's degree in Computer Science, Information Technology, or relevant field preferred