IT Operations Technician

Job Summary

A company is looking for an IT Operations Technician to provide technical support and enhance service delivery for end users.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues while managing incident tickets
• Interact with customers through various channels to resolve tickets and follow established SOPs
• Support onboarding of new employees and ensure end-user devices are ready for use

Required Qualifications, Training, and Education

• Experience in IT support or a related field
• Familiarity with incident management and ITSM platforms
• Understanding of regulatory controls and information security guidelines
• Ability to work in a customer-focused environment
• Motivation for self-development and continuous career growth