IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst to provide technical support and manage IT resources.

Key Responsibilities

• Provide first and second level technical support for hardware and software
• Respond to Service Desk tickets to troubleshoot, resolve or escalate requests
• Deploy IT equipment and perform hardware and software upgrades

Required Qualifications

• High School diploma/GED with three years of relevant experience, or an Associate's degree with one year of experience
• Experience in PC software and hardware installation and troubleshooting
• Knowledge of TCP/IP Fundamentals and Windows Operating Systems
• Familiarity with endpoint security and best practices
• Valid driver's license required