IT Subject Matter Expert (ServiceNow)

Job Summary

A company is looking for an IT Subject Matter Expert (ServiceNow) to lead and support ServiceNow solutions development and optimization.

Key Responsibilities

• Serve as the technical and functional expert for ServiceNow platform implementation and optimization
• Support design, configuration, and customization of ServiceNow applications and workflows
• Conduct system upgrades, patching, and platform migrations to ensure compliance and performance

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
• Minimum 7-10 years of IT experience, with at least 5 years of hands-on ServiceNow experience
• Proven track record of implementing and managing ServiceNow in federal or enterprise environments
• Familiarity with federal IT security standards and compliance requirements