IT Service Management Specialist

Job Summary

A company is looking for an IT Service Management (ITSM) professional.

Key Responsibilities

• Manage and oversee IT service management processes including Incident, Problem, and Change management
• Collaborate with Infrastructure and Application teams during critical issues
• Utilize ServiceNow for service management tasks and reporting

Required Qualifications

• Bachelor's degree or equivalent work experience
• ITIL V3 foundation or higher certification preferred
• 5+ years of relevant work experience in Information Technology, with at least 3 years in a Service Management team
• 5+ years of relevant ITIL experience preferred
• Strong background in ITIL framework