IT Specialist

Job Summary

A company is looking for an IT Service Desk Specialist for the 2nd shift.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform remote troubleshooting and determine the best solutions for customer issues
• Manage the IT portion of new employee training and onboard Endpoint devices

Required Qualifications

• 1-2 years of experience working in IT
• Some experience with Azure/M365 administration
• Knowledge of computer systems, security, network administration, and VOIP systems
• Experience with mobile device management using Intune
• Healthcare industry experience and understanding of Information Security for PII/PHI and HIPAA requirements preferred