IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist.

Key Responsibilities

• Provide technical support to users in-person and over the phone
• Diagnose and resolve Level 2 technical issues with hardware and software
• Review and resolve Service Now incidents and requests to ensure smooth IT operations

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 3 years of work experience in a related field beyond the degree
• Experience with Windows 10 or 11 operating systems and Microsoft Office products
• Knowledge of ITIL methodologies and experience in Service Now
• Experience supporting AV technology in conference rooms and executives