IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist responsible for day-to-day technical support and maintenance of IT infrastructure.

Key Responsibilities

• Respond to support tickets, diagnose, and resolve issues in accordance with SLA targets
• Troubleshoot and resolve software, hardware, and network issues, and support Microsoft 365 environments
• Maintain documentation for IT processes and manage user lifecycle tasks

Required Qualifications

• Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• CompTIA A+, Network+, or equivalent entry-level certification (preferred)
• Minimum two years of hands-on technical support experience
• Experience with ITSM tools such as FreshService, ServiceNow, or Jira Service Management