ITIL Coordinator

Job Summary

A company is looking for an ITIL Coordinator who will be responsible for coordinating and governing ITIL processes across the enterprise.

Key Responsibilities

• Coordinate the execution of ITIL processes including Configuration, Change, Incident, Problem, and Asset Management
• Promote adherence to ITIL best practices and facilitate ITSM workflows in ServiceNow
• Manage the end-to-end lifecycle of IT incidents, problems, and changes while providing regular reporting and KPIs

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience
• 3+ years of experience in IT service management, specifically handling incidents, problems, and changes
• 1+ years of experience working with ServiceNow, particularly in CMDB, Discovery, and ITSM modules
• Strong knowledge of the ITIL Framework (v3 or v4) and certification (Foundation required; Intermediate or above preferred)
• Experience working in a fast-paced, enterprise IT environment