Customer Success Engineer - (Remote - Spain)

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Engineer in Spain.

We are seeking a skilled and proactive Customer Success Engineer to join a fast-growing team and help enterprise customers fully leverage an innovative AI-driven security automation platform. This role combines technical expertise with a strong customer-centric approach to ensure seamless onboarding, efficient problem resolution, and proactive support. You’ll be responsible for developing impactful solutions that align with each customer’s business needs, providing ongoing consultation, and enabling adoption and expansion of the platform’s capabilities. This is a full-time, remote position aligned with US business hours.

Accountabilities:

• Collaborate with customers to understand business challenges and architect customized solutions using the platform’s workflows.
• Deliver training, technical workshops, and roadmap discussions to ensure customer enablement and satisfaction.
• Act as a trusted advisor, communicating technical concepts clearly to both technical and non-technical stakeholders.
• Continuously monitor customer feedback, identify potential issues, and provide component-based solutions.
• Help manage and prioritize technical incidents and support requests.
• Partner cross-functionally with product and engineering teams to share customer insights and contribute to platform enhancements.

• 5+ years of experience in Customer Success, Solution Architecture, or similar roles within B2B SaaS environments.
• Strong communication and presentation skills, with the ability to simplify complex topics for diverse audiences.
• Experience working with enterprise customers, including conducting on-site or remote meetings.
• Proficient in scripting languages (e.g., Bash, Python) and working with APIs.
• Solid understanding of cybersecurity environments; background in SOC or IRT teams is a plus.
• Demonstrated ability to manage multiple priorities in a fast-paced, customer-facing role.
• Based in Spain and available to work full-time during US time zones.

• Competitive salary package
• Fully remote position with flexible working environment
• Work with cutting-edge technology in the AI and cybersecurity space
• Direct impact on product adoption and customer success strategy
• Opportunities for career growth within a high-growth startup
• Collaborative, fast-paced culture with global team support
• Continuous learning and professional development resources

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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