Knowledge Management Lead

Job Summary

A company is looking for a Lead, Knowledge Management.

Key Responsibilities

• Execute updates to CX macros, SOPs, Confluence pages, and workflows
• Audit CX knowledge to ensure content accuracy and clarity
• Maintain change logs and provide updates on content progress to team leads

Required Qualifications

• 5+ years in knowledge management, enablement, or content operations roles
• Experience with tools like Confluence, Jira, and Zendesk
• Ability to simplify complex topics into actionable content
• Detail-oriented and comfortable in fast-changing environments
• Bonus: Experience in healthcare, mental health, or startup environments