IT Help Desk Representative

Job Summary

A company is looking for an IT Help Desk Representative to support members with technical difficulties related to their mobile app or website.

Key Responsibilities

• Manage member issues through a ticketing system and utilize resources to address technical issues
• Meet service level agreements (SLA) for resolution
• Answer inbound calls and make outbound call follow-ups while documenting all interactions

Required Qualifications

• Minimum of 1 year experience in a virtual customer service or call center environment; IT help desk support experience preferred
• Foundational computer knowledge, including proficiency in Microsoft OneDrive, Teams, and Office
• Strong keyboarding ability with a minimum of 45 WPM and 95% accuracy rate
• High School Diploma or GED required; higher education or relevant IT Certifications preferred
• Ability to work in a team environment while meeting individual performance goals