Learning and Development Supervisor

Job Summary

A company is looking for a Learning & Development Supervisor.

Key Responsibilities

• Lead a team of Learning & Development Specialists to create and update agent-facing training materials
• Manage team performance to meet departmental KPIs through coaching and performance reviews
• Oversee the development of engaging training materials and manage the L&D ticket queue

Required Qualifications

• 3 years of customer service experience in a call center environment
• 2 years of experience leading or managing a team
• 2 years of experience designing digital learning content
• 2 years of experience training corporate trainers and designing Train the Trainer content
• Advanced understanding of adult-learning theory and experience authoring resources for call center personnel