Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Assist customers with moderately complex insurance issues, delivering exceptional service and compliance
• Respond to inquiries, evaluate policy information, and document customer interactions
• Collaborate with various departments to resolve customer inquiries and identify process improvement opportunities

Required Qualifications, Training, and Education

• Minimum of 1-3 years of customer service experience, preferably in a call center or insurance environment
• High School Diploma or equivalent required
• Personal Lines or Property and Casualty license required within a designated timeframe
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred