Loan Payoff Operations Manager

Job Summary

A company is looking for an Office Manager for Lender Services, responsible for managing loan payoff operations in a remote setting.

Key Responsibilities

• Lead and develop a high-performing team to meet departmental goals and customer satisfaction standards
• Oversee team performance in a virtual call-center environment and address opportunities for improvement
• Ensure compliance with quality review guidelines and embody the company's mission and values

Required Qualifications, Training, and Education

• Minimum of one year experience in a management or leadership role
• Experience managing remote or hybrid teams
• Knowledge of vehicle title processing and state requirements
• Proficient in Microsoft Office applications
• Exceptional customer service experience