Member Service Representative

Job Summary

A company is looking for a Member Service Representative to join their remote call center team.

Key Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders
• Assist with inquiries, concerns, requests, and complaints in a professional manner
• Educate members on plan procedures, benefits, and services while maintaining a calm demeanor

Required Qualifications

• Minimum of one year of experience in healthcare or health plan settings
• Minimum of one year of customer service and/or call center experience
• High school diploma or equivalent
• Proficiency with Windows platforms and MS Office Suite (Word, Excel)
• Ability to build and maintain positive relationships while working remotely