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Mercier Consultancy BG

Dutch Speaking Customer Support for Ride-Sharing App - 2000 per month

5/24/2025

No location specified

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Agent for our Ride-Sharing App! If you have a passion for technology and enjoy helping people, this is the perfect opportunity for you. In this role, you will assist customers with inquiries related to our ride-sharing services, ensuring they have a smooth and enjoyable experience while using our app. Your fluency in Dutch will be essential in providing local support to our user base.

Responsibilities

  • Handle customer inquiries via phone, email, and chat in Dutch regarding ride-sharing services.
  • Assist users with account registration, ride booking, and payment processing issues.
  • Provide clear information about app features, safety protocols, and promotional offers.
  • Document customer interactions thoroughly to improve service quality and user experience.
  • Collaborate with driver and logistics teams to resolve any related issues effectively.
  • Stay updated on app updates, features, and industry trends to provide knowledgeable support.
  • Gather feedback from customers to identify areas for service improvement.
  • Fluency in Dutch and English, both written and spoken, is essential.
  • Previous experience in customer support, especially in tech or mobility services, is preferred.
  • Strong communication skills with a dedication to delivering exceptional customer service.
  • Able to troubleshoot and efficiently resolve customer issues.
  • Familiarity with customer service software and mobile applications is advantageous.
  • Positive attitude with a willingness to learn and adapt in a fast-paced environment.
  • Willingness to work flexible hours, including evenings and weekends, as needed.

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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