Operations Manager / Project Manager

Job Summary

A company is looking for an Operations Manager / Project Manager II.

Key Responsibilities

• Manage daily Tier 1 service desk operations and ensure timely resolution of customer issues
• Supervise service desk teams across multiple sites and ensure compliance with CBP policies
• Track, analyze, and report on service desk performance metrics and identify opportunities for operational improvements

Required Qualifications

• Minimum of three (3) years of IT Service Desk supervisory experience
• Proven ability to manage service desk operations in a 24/7/365 environment
• Must be able to obtain and maintain a CBP Public Trust clearance
• ITIL Foundation certification or higher is desired
• Experience supporting federal IT service environments or large-scale enterprise IT service desks is preferred