Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor for the Connected Vehicle Response Center.

Key Responsibilities

• Lead a team of contact center agents to achieve quality, productivity, and service level goals
• Leverage data analysis to manage performance and implement corrective action plans as needed
• Drive continuous improvement in customer service and operational efficiency through process evaluation

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• 2-4 years of leadership experience in a call center or customer service environment
• Experience managing remote or distributed teams is preferred
• Flexibility to work in a 24/7 operational environment
• Proficiency in Microsoft Office Suite and Google Workspace