Principal Salesforce Business Analyst

Job Summary

A company is looking for a Principal Salesforce Business Systems Analyst, Customer Success.

Key Responsibilities

• Partner with cross-functional departments to identify business needs and optimize customer-lifecycle management systems
• Support business strategy development by documenting and implementing customer success processes
• Facilitate testing and launch activities, ensuring business processes are effectively supported

Required Qualifications

• 8+ years of professional experience in Business Analysis, focusing on Customer Success and Salesforce technologies
• Strong understanding of Salesforce Service Cloud and Customer Success technology
• Experience with process definition methodologies
• Knowledge of Azure Dev Ops (ADO) and Agile methodologies
• Proficiency in Microsoft Visio or other modeling tools