Process Analyst

Job Summary

A company is looking for an Analyst - Process Specialist for the Broadband Devices Team.

Key Responsibilities

• Map, document, and standardize end-to-end broadband service processes while identifying bottlenecks and proposing improvements
• Collect and analyze operational data to track performance trends and prepare dashboards and reports for leadership visibility
• Apply Lean/Six Sigma methodologies to streamline processes and ensure alignment with ITIL/eTOM best practices

Required Qualifications

• Experience with Business Process Management (BPM) methodologies and process mapping/documentation
• Knowledge of Lean, Six Sigma, or similar continuous improvement frameworks
• Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau
• Understanding of broadband technologies and familiarity with OSS/BSS systems
• Basic understanding of network infrastructure and regulatory/compliance requirements in telecom