Program Manager, Account Operations

Job Summary

A company is looking for a Program Manager, Account Operations.

Key Responsibilities

• Lead operational program planning and execution for account onboarding and ongoing support
• Establish scalable processes and playbooks for client program management
• Coordinate with cross-functional stakeholders to align teams and improve workflows

Required Qualifications

• 5+ years of experience in Program Management, Business Operations, or Implementation, preferably in relevant sectors
• Experience managing complex, multi-stakeholder projects with tight timelines
• Strong systems-thinking mindset with a focus on building repeatable processes
• Familiarity with tools like Airtable, Asana, Google Sheets, or CRM platforms
• Detail-oriented and highly organized