Program Manager, Customer Experience

Job Summary

A company is looking for a Program Manager, Customer Experience - Broadband.

Key Responsibilities

• Assess customer experience pain points and build a Customer Experience strategy
• Manage and facilitate customer operations process improvement initiatives and ensure on-time delivery
• Lead project meetings, manage stakeholder communication, and coordinate cross-functional teams

Required Qualifications

• Minimum of 8 years of experience in program management with a focus on operational improvements in the broadband industry
• Experience supporting customer operations organizations with knowledge of Call Center and Field Tech Operations
• PMP certification or equivalent experience is preferred
• Bachelor's degree required; MBA strongly preferred
• Certifications in change management, customer experience, or broadband industry training are desired