Public Trust Service Desk Agent

Job Summary

A company is looking for a Service Desk Agent II.

Key Responsibilities

• Provide 100% phone support (inbound and outbound) and assist users with superior quality support
• Document and update tickets based on user interactions while resolving or escalating incidents as necessary
• Conduct training for other agents and foster best practices throughout the technical support process

Required Qualifications

• Associate degree required (bachelor's degree preferred)
• 2-3 years of experience in a Call Center or Help Desk environment
• Minimum of 3 years of customer service experience
• Experience with a Virtual Call Center Environment and proficiency in mobile devices and operating systems
• Basic understanding of networking and required to obtain Public Trust I clearance