Quality Assurance Lead

Job Summary

A company is looking for a Quality Assurance Lead.

Key Responsibilities

• Manage team performance against KPIs including productivity, accuracy, and attendance
• Mentor and develop QA Specialists through performance management and skill-building
• Collaborate with cross-functional teams to ensure program consistency and effective quality monitoring

Required Qualifications

• Bachelor's degree or equivalent professional experience
• 2+ years in Customer Support
• 2+ years leading a team with experience in coaching and performance management
• Experience with automated QA (AutoQA) solutions
• Proficiency with Quality Management Systems (QMS) and automated scorecard development