Quality Assurance Operations Manager

Job Summary

A company is looking for a Manager, QA Operations.

Key Responsibilities

• Execute QA vision and maintain standardized QA frameworks to ensure operational performance and customer experience
• Lead and develop a high-performing QA team, fostering a culture of accountability and continuous improvement
• Establish KPIs and translate quality trends into operational insights to influence strategic decision-making

Required Qualifications

• 3+ years in Quality Assurance, Operations Performance, or Customer Experience leadership, with at least 1 year in management
• Proven track record of executing quality strategies and delivering measurable operational impact
• Strong analytical skills to interpret performance trends and enable data-backed decision-making
• Experience in leading operational process improvements across multiple stakeholders
• Proficiency in QA platforms, CRM systems, and reporting tools