Quality Assurance Supervisor

Job Summary

A company is looking for a Customer Support Quality Assurance Supervisor.

Key Responsibilities

• Manage QA tasks, including audits and coaching assignments
• Develop quality control processes for complaint handling and conduct regular evaluations of agent performance
• Coordinate with third-party vendors and assist in training and process enhancements

Required Qualifications

• Bachelor's degree in Business or related field
• 4 years of experience in compliance, risk management, customer service, or banking operations
• Previous experience as a Quality Assurance Analyst in a Dispute Call/Center Environment
• Comprehensive understanding of financial/banking laws and regulations
• Proficiency with MS Office, especially Excel