Quality Assurance Supervisor

Job Summary

A company is looking for a Quality Assurance Supervisor responsible for overseeing agent call quality and auditing processes.

Key Responsibilities

• Lead and manage a team of Quality Assurance Agents to meet specific goals and service levels
• Oversee compliance QA aspects for third-party QA services and ensure contractual goals are met
• Analyze QA data and provide insights, trends, and reporting for call audits and monitoring

Required Qualifications

• High School diploma or equivalent
• 1-2 years of supervisory experience
• Extremely proficient with technology
• Able to work in a fast-paced, multi-project environment
• Excellent organizational skills