Remote Chat Support Specialist

WayLink Systems Corporation is seeking a detail-oriented and tech-savvy Remote Chat Support Specialist to join our customer experience team. In this role, you’ll be the first point of contact for our users, providing fast, friendly, and accurate support through live chat and messaging platforms.

What You’ll Do:

Respond to customer inquiries via live chat with professionalism and empathy

Troubleshoot product issues and guide users through solutions

Document customer interactions clearly and accurately

Escalate complex issues to the appropriate internal teams when needed

Contribute to a positive, customer-first support culture

What We’re Looking For:

1+ year of customer service or chat support experience (preferred)

Strong written communication and problem-solving skills

Ability to multitask and navigate multiple systems at once

Self-motivated and comfortable working independently in a remote setting

Familiarity with tools like Zendesk, Intercom, or similar platforms is a plus